Course curriculum

    1. How to login from Salesforce

    2. Navigate through MAO

    3. Search for an order

    4. Search for item and size

    5. Search for a customer

    6. Order statuses

    7. Search for payment transaction

    8. Search for warehouse communication

    9. Track a shipment

    10. Identify an order pending fraud check

    11. Check order's timeline

    12. Find refunded Gift Card number

    13. Quiz - Check your knowledge! (1)

    1. Modify an order

    2. Cancel an item

    3. Replace an item or size

    4. Replace an item with discount bundle

    5. Update delivery address

    6. Update shipping method

    7. Leaving a remark

    8. Quiz - Check your knowledge! (2)

    1. Register a return

    2. Exchange to same item and different size (same style)

    3. Exchange to different item (new style)

    4. Set up refund on a Gift Card

    5. Quiz - Check your knowledge! (3)

    1. Refund shipping cost

    2. Create a manual refund

    3. Approve a return

    4. Release an exchange

    5. Quiz - Check your knowledge! (4)

About this course

  • Free
  • 31 lessons
  • 0.5 hours of video content

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